General Questions
What types of Mobile phones do you repair?
We repair all major mobile phone brands and tablets available in the market including Apple iPhone iPad, Oppo, Samsung, Motorola, Xiaomi, NOKIA, Â Huawei, OnePlus, Alcatel. ALL repairs are done in our Ipswich town centre store.
I tried repairing my mobile phone by myself, can I still bring it in for repair or diagnostic?
Yes, no problem, please bring all the parts of the phone into our Ipswich repair  store or alternatively mail it to us.
I have multiple issues with my mobile phone or tablet, can I get a deal on multiple repairs?
Although our prices are competitive. Yes you can, give us a call and describe your problem and we will see what we could do for you.
Can you unlock my mobile phone so I can use another network?
Hi, yes we can unlock your phone so you can use an alternative network. please message us for the cost. Most unlocks can be done on the same day
Mail-in Repair Questions
Can I mail in any device for repair?
You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.
What should I include when I am shipping my device to you?
We only need your device, do not include accessories, the original packaging as this will only increase shipping cost. Any other information we need we will let you know. Please call us first on 01473 225578 before dispatching anything to us
Do I have to include my passcode with my phone?
It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, microphone, ear speaker, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.
Do you need my SIM card?
No we do not need your SIM card but without it we cannot fully test your device.
Liquid Damage Service
What should I do if my mobile phone falls in water or another liquid?
Do not turn on your mobile phone. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to our store, try to dry it out, then bring or mail your device to us.
My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
The easiest answer to that question is to simply call or contact us so our technicians can diagnose the problem and provide the best mobile phone repair solution.
How long do water damage repairs take to complete?
Water damage repairs generally take between 2-3 days to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.
Glass & LCD Screen Repair Service
After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?
Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. 99% replacing the screen should fix this issue
How do I know if I need the LCD repair or not?
If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to info@mobilefoneexperts.com and we will do our best to diagnose it.
The glass on my iPhone is completely shattered and is chipping off, is the lcd screen replacement service all I need?
Yes, the LCD screen replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.
